Policy

Privacy Policy

Effective Date: March 2, 2026

Mapleland Appliance (“we”, “our”, or “us”) is committed to protecting your privacy and personal information.

Information We Collect

When you contact us or submit a service request form, we may collect:

  • Name

  • Phone number

  • Email address

  • Service address

  • Appliance type and issue details

  • Photos provided voluntarily

How We Use Your Information

Your information is used to:

  • Respond to your inquiry

  • Schedule service appointments

  • Provide repair or installation services

  • Communicate service updates

Information Sharing

We do not sell, rent, or trade your personal information.
Your information may be shared only with authorized technicians or contractors assigned to complete your service.

Data Protection

We take reasonable measures to protect your information against unauthorized access, misuse, or disclosure.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us.

Contact Us

Mapleland Appliance
Email: info@maplelandappliance.com

This policy may be updated from time to time.

 

Cancellation Policy

Effective Date: March 2, 2026

We understand that plans may change. To help us serve all customers efficiently, we kindly ask for at least 3 business hours’ notice prior to your scheduled appointment if you need to cancel or reschedule.

Same-day appointments may not be eligible for cancellation without a service call fee.

Cancellations must be made by speaking directly with our team. Missed appointments or late cancellations may result in a service call charge of $75 + applicable taxes.

 

Refund Policy

Mapleland Appliance is committed to fair and transparent service.

Diagnostic Fee

The diagnostic fee covers the technician’s time and expertise in assessing your appliance.
This fee is non-refundable once the diagnostic service has been completed.

Repairs & Parts

If parts are ordered specifically for your appliance, cancellation may be subject to supplier policies and restocking fees.

Labour charges are non-refundable once the repair has been completed and confirmed to be working at the time of service.

Misdiagnosis

If you believe an error was made during diagnosis, please contact us directly with supporting documentation. We will review the case fairly and work toward a reasonable resolution.

 

Warranty Policy

We provide a 3-month warranty on parts and labour for completed repairs unless otherwise stated.

The warranty applies only to the original issue repaired and does not cover:

  • New unrelated problems

  • Manufacturer recalls

  • External damage or misuse

If an issue reoccurs within the warranty period, please contact us to schedule a warranty visit.

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